Shipping & Returns Policy
At AZEERA, we offer free insured 2nd day shipping on all our products within the United States. All packages will be insured for their full value at no cost to you. For security reasons, we only allow items to be delivered to physical addresses with a recipient available to sign for the package.
Our jewelers need about 10-12 day to finish and ship a ring. If you need an order expedited, please email us at [email protected]. We must examine every request on a case by case basis due to the unique nature of each design.
We want you to be satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days for a refund or exchange– we even pay for the return shipping. While you have possession of any item you are fully responsible for its value and care. The jewelry must be in original condition to qualify for return and some exclusions apply (please see below). You must include any gemstone or diamonds grading reports that accompanied the jewelry or a certificate replacement fee of $250 will apply.
For Loose Gemstones or Diamonds
We offer a 30 day return period for gemstones or diamonds. The 30 day period begins when you sign for and receive your item from the shipping carrier. If you are not satisfied with your item, you can return it within the 30 day period for a refund including initial and return shipping costs. While you have possession of any item you are fully responsible for its value and care. The item must be in original condition with the tag attached to qualify for return and some exclusions apply (please see below). You must include any gemstone or diamonds grading reports that accompanied the gemstone or diamonds or a certificate replacement fee of $250 will apply.
- Any variance of the exterior and/or interior of the item will void the return. Please note that we have detailed photographs, at 40x zoom, of the interior and exterior of every item we sell.
- Gemstones or diamonds will not be accepted for a refund if they have been set, scratched, polished, chipped, fractured, weigh differently or have been alteredin any way.
- Once a gemstone or diamond is set by you, it may not be returned.
- Any item that is not in original purchase condition, including all product documentation, cannot be returned. This includes pieces that are worn or have signs of wear such as scratches.
- Any item that is damaged cannot be returned.
- Once a ring is re-sized, it cannot be returned (including when we do a free ring resize for you)
- Rings cannot be returned if they are altered by another jeweler
- If a ring is engraved a $20 re-stocking fee will apply to all returns
- Custom orders at not eligible for returns. Please contact our team if you have any questions about your custom order.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at (914) 227-2242 . Please retain all packing materials unless instructed otherwise by Azeera. Claims for damaged or missing items must be reported within 5 days of receipt of your order.
How to Return an Item
If you have purchased an item that qualifies for a return, you must either file a return from your account on the website, or contact us via phone or email. To file a return online, log into your account and select the "Return Orders" option on the dashboard. Do not send in a return unless you have confirmed with our team. All shipments will be refused and returned to the sender if a return has not been confirmed. Depending on the value of the item you are returning, you will be given special instructions on how to send in a return, including instructions on how to receive a shipping label from us.
We will not accept returns that have not been authorized by us. We will not accept return shipments that do not use our shipping label. All return shipments that use our shipping labels will be insured by us. We are not responsible for lost or damaged returned shipments that do not use our return shipping label.
Items returned MUST be in the same new condition as they were when they were delivered to you. We will NOT accept damaged items. Please review our return policies before calling in for a refund.
A refund will be issued after we receive your return and confirm the condition of the item. Please allow approximately 4 weeks for your refund to be processed. If you paid by credit card, the charge will be credited back to your card. If you paid by check or wire transfer, a company check will be issued to the name on the account from which the purchase was made. If you have any additional questions, please call us at (914) 227-2242 or email us.
Send returns to:
2 West 46th St., Suite # 1101
New York, NY 10036
AZEERA Lifetime Warranty
At AZEERA, we use the highest quality materials to manufacture our jewelry and we stand by this. Each piece comes with a lifetime warranty, which covers the quality of our workmanship excluding normal wear and tear.
In addition, the warranty gives customers access to discounted prices for all maintenance services. Servicing includes prong tightening, stone replacing, re-polishing, rhodium plating and cleaning services. Customers must also arrange shipping themselves or purchase shipping from us for $60. This includes insured shipping to and from our office.
We recommend that pieces are serviced every 6 – 12 months depending on how frequently they are worn. The warranty is void if pieces are not serviced within a reasonable time.
The warranty does not cover missing stones, the cut or quality of the diamond or gemstone, any breaks, scratches, chips or blemishes of the diamonds or gemstones. The warranty is also void if customers damage or alter the piece, or if another jeweler resizes or modifies the piece.
In the case of missing stones, we will cover both shipping and repair within the first 30 days of delivery receipt. After that time, customers are responsible for shipping to and from our office and the cost of repair. The repair cost will be assessed after inspection.
Please contact us if you have any questions or would like to take advantage of our free lifetime warranty or request an evaluation for additional repair work.
We also offer one free ring resize in the first 30 days.
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