How can we help you?

About Azeera Jewelry

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    Do you gift wrap?

    All of our jewelry comes in gift packaging, so it is ready to give to a loved one. If you would like additional details such as wrapping paper, please make a note as you proceed through the checkout. Alternatively, you can contact us directly.

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    What if I don’t know my ring size?

    We encourage you to take a look at our ring size chart and/or request our ring-sizing tool, which will be shipped to you free of charge. You can order your ring-sizing tool .

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    Do you buy jewelry?

    No, we do not provide this service.

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    What kinds of metals do you use?

    We use premium recycled metal to make our jewelry as sustainable as possible without compromising on quality.

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    Can I buy a ring without the stones?

    No, we do not offer unset mountings.

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    Can I order a piece with a center stone in a different shape?

    Currently, all of our jewelry is designed for that particular setting. We believe that having an option to change the center stone shape may take away from its beauty.

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    Can you resize rings?

    Yes. We offer one free re-sizing per item. Please email us or contact us if you would like to proceed with resizing your piece. Please note that we will not resize a ring that has been altered intentionally or unintentionally and is no longer in its original condition.

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    What if my ring doesn’t fit?

    Prior to finalizing your purchase, we encourage you to request our free ring-sizing tool that will be shipped to you free of charge. We also allow you to send your ring back to us to be resized once at no cost to you. You can find more information about ring resizing here.

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    Do you match pricing if the item I purchased goes down in price?

    As the value of precious metal and gems fluctuate with the global economy, we have an “all sales are final” policy. We try to adjust our prices according to the market but cannot guarantee any specific price.

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    Do you offer discounts?

    We offer promotions and discounts periodically and communicate these to our customers through the AZEERA newsletter. Sign up with your email address at the bottom of the page so that you don’t miss out on our special offers and discounts.

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    Do you have other options for boxes and packaging?

    If you have any special requests as far as packaging, please contact us and we will do our best to accommodate your request.

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    What kind of box will the jewelry come in?

    All our pieces are presented in exquisite, custom-made jewelry boxes.

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    Can I get my jewelry engraved?

    Yes. When paying for your piece at the checkout, you will have the option to add a custom-engraved message at no additional cost.

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    Can I commission a custom design?

    Yes! Custom designs are our specialty at AZEERA. When you submit a request for a custom design, we will ask you to complete a form verifying that you have ownership of that design, as we will not produce designs that infringe on another person’s intellectual property. After the request is processed, we will submit renderings for approval and production. Please note that custom rings are nonrefundable.

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    Does your jewelry come with a warranty?

    At AZEERA, we use the highest quality materials to manufacture our jewelry, and that is a promise that we will stand by. Each piece comes with a lifetime warranty, which covers the quality of our workmanship with the exclusion of normal wear and tear. The warranty does not cover the cut or quality of the diamond or gemstone or any breaks, scratches, chips, or blemishes of the diamonds or gemstones. The warranty is also rendered void if you damage or alter the piece or if another jeweler resizes or modifies the piece.

    In addition to our lifetime warranty, we are happy to service your piece at no cost to you. Servicing includes prong tightening, stone replacing, re-polishing, rhodium plating, and cleaning services. Shipping charges will apply. Please contact us for more information.

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